Planning to support us…

One of the consistent complaints (and most often heard form of resistance to using open source software) about Moodle is that it lacks any formal support structure. While there is a great community over at Moodle.org, there isn’t anyone that you can call in the middle of the night when you want something to work. So, we have to build that function into any system that we need. In fact, I have been given the task of drawing up an initial draft of how our district would support a school who wants to use Moodle as their LMS.

While I have a lot more thinking to do about this, I would like to share my first draft and solicit any feedback that you would like to provide. Please push me on this as much as you can (I want to make sure that not only is the structure sound but that we are adding to and creating a learning community as much as possible).

Here is the link to the Google Doc in progress.

Here is the diagram of the structure itself:

Thanks for any help you can provide this process. As you may have guessed, you are the PLN that I mention.